Cancel/Change Order

Last updated: November 2026

At Medzom, we understand that plans can change after an order is placed. This policy explains how to request an order cancellation or modification, when changes may be possible, and what to expect if your order has already entered processing or shipping.

Order Changes Made Simple

We aim to process orders efficiently so that your products can be prepared and delivered without unnecessary delays. If you need to cancel an order or update its details, please contact us as soon as possible.

Cancellation and modification requests are subject to the current status of your order. Submitting a request does not guarantee that the requested change can be completed.

Order Cancellation Overview

You may contact Medzom to request cancellation after placing an order. We will review the order status and determine whether cancellation is still possible.

Cancellation requests are generally easier to accommodate before an order has been processed, packed, or handed over to a shipping carrier.

            Before Processing
            Request
            Contact us promptly to request cancellation.
          

            During Preparation
            Review
            Cancellation depends on the order's current status.
          

            After Shipment
            Return
            Use our Return & Refund Policy within 30 days, subject to its eligibility requirements.
          

Important: Orders may move into processing shortly after checkout. Please contact us immediately if you no longer wish to proceed with your purchase.

How to Request an Order Cancellation

To request cancellation, email our customer support team at support@medzom.com. Please include the information needed to identify your purchase and review your request.

Step 1 – Contact us: Send an email with the subject line "Order Cancellation Request."
Step 2 – Provide order details: Include your order number, full name, and the email address used at checkout.
Step 3 – Explain your request: Clearly state that you would like to cancel the order.
Step 4 – Wait for confirmation: Our team will review the order status and inform you whether cancellation can be completed.

Customer reminder: Sending a cancellation email does not automatically stop order processing. Please wait for confirmation from our team before considering your order cancelled.

To help us review your request quickly, please make sure the order information in your message is accurate and complete.

Order Cancellation Timeframe

The possibility of cancelling an order depends on how far it has progressed through our fulfillment process. We recommend submitting your request as soon as you identify the need to cancel.

Order Status	Cancellation Possibility
Order Just Placed	Cancellation may be possible if processing has not started.
Processing	We will review the request, but cancellation may no longer be available once fulfillment activities have begun.
Packed for Shipment	Cancellation may not be possible because the order may already be prepared for carrier collection.
Shipped	The order cannot normally be cancelled through our order system. Please refer to our Return & Refund Policy, which allows eligible return requests within 30 days.
Delivered	Cancellation is no longer available. Eligible items may be handled under our Return & Refund Policy within the 30-day return period.

These stages are provided as general guidance. The actual status of an individual order will determine whether a cancellation can be completed.

Changing an Order

If you need to update an order after checkout, please contact us as quickly as possible. Depending on the order status, we may be able to review requests involving product selection, quantity, or delivery information.

Requested Change	Details
Product or Item	Request to replace an item with another available product, subject to order status and availability.
Quantity	Request to increase or decrease the number of items in your order.
Shipping Address	Request to correct or update the delivery address before the order is shipped.
Contact Details	Request to update the email address or telephone number associated with the order.
Order Cancellation	Request to stop the purchase before the order reaches a stage where cancellation is no longer possible.

All modification requests are subject to review. We cannot guarantee that every requested change will be available or can be completed before shipment.

Shipping Address Changes

Please carefully review your shipping address before completing checkout. If you notice an error after placing an order, contact us immediately so we can check whether the address can still be updated.

Address changes depend on whether the order has entered fulfillment or been transferred to a shipping carrier.

Order Stage	Address Update
Before Processing	We may be able to update the address after reviewing your request.
During Processing	We will check whether the fulfillment details can still be modified.
After Shipment	We generally cannot change the shipping address through our store once the package has been handed to the carrier.
After Delivery	Address changes are no longer applicable to the completed order.

Address accuracy: Medzom is not responsible for delivery issues caused by incorrect or incomplete shipping details submitted at checkout when the order can no longer be modified. Please contact us promptly if you identify an error.

Changes After an Order Has Shipped

Once an order has been handed over to a shipping carrier, Medzom generally cannot cancel the shipment or directly modify its contents and delivery address.

If your order has already shipped, you may review the tracking information and contact the relevant carrier for any available delivery assistance.

Shipping Situation	Recommended Action
Package in Transit	Use the tracking details provided in your shipping confirmation to monitor delivery progress.
Delivery Address Error	Contact the shipping carrier to ask whether any delivery adjustment is available.
Delivery Attempted	Follow the carrier's instructions for redelivery or package collection where available.
Package Delivered	Contact our support team if you need assistance with an eligible return within 30 days or a refund request.

If you no longer want an item after shipment, please refer to our Return & Refund Policy for applicable eligibility requirements and instructions. Eligible return requests must be submitted within 30 days.

Cancellation Confirmation

A cancellation request is considered completed only after Medzom reviews and confirms that the order has been successfully cancelled.

We will communicate the outcome using the email address associated with your order or the contact information provided in your request.

Confirmation Stage	What It Means
Request Received	Your cancellation message has reached our support team but has not yet been approved.
Under Review	We are checking the order status and whether cancellation is still possible.
Cancellation Approved	We have confirmed that the order has been cancelled.
Cancellation Declined	The order has reached a stage where cancellation can no longer be completed.

If you do not receive a response, please contact us again with your order number so we can review the request.

Refunds for Cancelled Orders

If your cancellation request is approved and payment has already been collected, the eligible amount will be refunded to the original payment method where possible.

Refund processing begins after the cancellation has been confirmed. Medzom aims to process eligible refunds within 7 business days. The time it takes for the funds to appear may vary depending on your payment provider or financial institution.

Refund Detail	Our Approach
Refund Eligibility	Applies to orders successfully cancelled and eligible for a refund.
Refund Method	Refunds are generally issued to the original payment method.
Processing Period	We aim to process eligible refunds within 7 business days after cancellation confirmation.
Bank or Provider Time	Additional time may be required for the payment provider or financial institution to post the refund.
Refund Status	Customers may contact support if the refund has not appeared after the applicable processing period.

Please note: The 7-business-day period refers to Medzom's refund processing time. The time required for a refund to appear in your account may differ depending on your payment provider or financial institution.

Partial Order Changes & Cancellations

If you only need to change or cancel part of an order, please specify exactly which item or quantity you would like to modify. Our team will review whether the requested adjustment can be made.

Request Type	Handling Approach
Remove an Item	May be possible before the relevant item enters fulfillment.
Reduce Quantity	Subject to the order status and whether the quantity can still be adjusted.
Replace an Item	Subject to product availability and approval before shipment.
Cancel Entire Order	Reviewed according to the current status of the complete order.

If a partial cancellation is approved, any applicable refund will be calculated based on the items successfully removed from the order and the amount originally paid. Eligible refunds will be processed within 7 business days after cancellation confirmation.

Changes to individual items may affect the final order total. Our support team will provide relevant details when reviewing your request.

Incorrect or Duplicate Orders

If you accidentally place an incorrect or duplicate order, please contact Medzom as soon as possible. We will review the order records and determine what options are available.

Please provide the relevant order numbers and explain the issue clearly so our team can identify the affected purchase.

            Duplicate Purchase
            Review
            We will check whether multiple orders were placed for the same purchase.
          

            Wrong Product
            Verify
            We will review the item details and your requested correction.
          

            Incorrect Details
            Update
            We will check whether the submitted information can still be changed.
          

If the affected order has already been shipped, cancellation or modification may no longer be available. Eligible return requests must be submitted within 30 days and will be handled according to our Return & Refund Policy.

Orders That Cannot Be Changed or Cancelled

Some orders may no longer be eligible for cancellation or modification because they have progressed too far through the fulfillment or delivery process.

In general, we may be unable to accommodate requests involving orders that have already been shipped, delivered, or otherwise completed.

Situation	Policy
Order Already Shipped	Cancellation or changes through Medzom are generally unavailable.
Order Already Delivered	Requests must be handled under the applicable return process. Eligible return requests may be submitted within 30 days.
Fulfillment Completed	Changes may not be possible once the requested items have been prepared and dispatched.
Carrier Has the Package	Any delivery adjustments are subject to the carrier's available services and procedures.

Alternative option: If your order can no longer be cancelled or changed, please review our Return & Refund Policy. Eligible return requests must be submitted within 30 days of delivery.

Order Processing & Shipping Coordination

After checkout, orders are prepared for fulfillment and shipment. The time available to request a change may be limited once processing activities begin.

Medzom's standard order handling time is 1–2 business days. After handling is complete, the estimated transit time is 2–8 business days. The total estimated delivery time is 3–10 business days.

Shipping Stage	Estimated Time
Order Handling	1–2 business days
Transit Time	2–8 business days
Total Estimated Delivery	3–10 business days

Medzom works with shipping carriers to deliver orders. Once a package is transferred to a carrier, delivery-related adjustments may be subject to that carrier's procedures.

USPS Shipping and delivery services

UPS Shipping and delivery services

FedEx Shipping and delivery services

Carrier availability and delivery adjustment options may vary by shipment. Please use the tracking information provided with your shipping confirmation when contacting a carrier.

For questions about an order that has not yet shipped, contact Medzom directly before contacting the carrier.

Customer Responsibilities

Customers can help avoid order issues by reviewing all information carefully before submitting a purchase and by contacting us promptly when a correction is needed.

Before Checkout or After Ordering	What You Should Do
Product Selection	Confirm that the selected products and quantities are correct.
Shipping Address	Check the complete delivery address, including street, city, state, and ZIP code.
Contact Information	Provide a valid email address and telephone number where applicable.
Cancellation Request	Contact support as soon as possible and include your order number.
Order Confirmation	Review the confirmation email and report any errors promptly.

Providing accurate information and submitting requests early gives us a better opportunity to review and accommodate your needs before shipment.

Policy Updates & Exceptions

Medzom may update this Cancel / Change Order Policy when our order management procedures, fulfillment operations, or customer service practices change.

Any revised policy will be published on this page. Customers are encouraged to review it periodically to stay informed about the current cancellation and modification procedures.

Individual requests may require additional review depending on the order status, fulfillment circumstances, and information provided by the customer.

Our commitment: We aim to handle cancellation and modification requests fairly and communicate the available options as clearly as possible. Please contact us promptly whenever you need assistance with an order.

Contact Us About Your Order

If you need to cancel an order, update your shipping address, correct order details, or ask about a modification request, please contact our customer support team.

To help us assist you efficiently, include your order number, the email address used at checkout, and a clear explanation of the change you would like to make.

Our team will review your request based on the current order status and let you know whether the requested action can be completed.

Need to Cancel or Change an Order?

Contact our support team as soon as possible. We will review your order and help you understand the available options.

Customer Support Email support@medzom.com

Customer Support Hours

Monday – Saturday
8:00 AM – 7:00 PM (EST)

Store Name

Medzom

Business Address

316 Mincy St,
Moncks Corner, SC 29461,
United States

Thank you for shopping with Medzom. We appreciate your understanding and will do our best to assist with eligible order cancellation and modification requests.