Shipping Policy

Medzom currently provides shipping services to customers within the United States. Orders are prepared after successful payment confirmation and processed according to our regular business schedule.

Our fulfillment process includes order verification, item preparation, packaging, and transfer to an appropriate delivery carrier. Once a package has been handed over to the carrier, the transportation and final delivery process are managed by that carrier.

Delivery estimates are provided to help customers plan for their purchases. Actual delivery times may vary depending on the destination, carrier operations, weather, public holidays, and other circumstances outside our direct control.

Medzom currently accepts and fulfills orders for delivery within the United States. Customers should provide a complete and accurate U.S. delivery address during checkout to help ensure that packages can be routed correctly.

We recommend reviewing the shipping address carefully before submitting an order, including the recipient's full name, street address, apartment or unit number where applicable, city, state, and ZIP code.

At this time, we do not guarantee delivery to destinations outside our supported shipping area. If you are unsure whether your address can be served, please contact our customer support team before placing your order.

Medzom uses a simple flat-rate shipping structure for eligible orders. The shipping fee is displayed during checkout before payment, allowing customers to review the total order cost before confirming their purchase.

The standard shipping charge covers the regular delivery service associated with an eligible order. Any applicable taxes or other charges, if required, will be displayed separately during checkout where applicable.

Customers should review the final checkout summary to confirm the merchandise subtotal, shipping fee, applicable taxes, and total amount due before completing payment.

Unless otherwise stated at checkout, the flat shipping rate applies to the order rather than being calculated as a percentage of the merchandise value. Medzom does not add undisclosed shipping charges after an order has been successfully placed.

Order processing begins after payment has been successfully received and the order information has been verified. Our team prepares orders carefully to help ensure that the correct items and quantities are packed before shipment.

Our standard handling time is 1–2 business days. Processing takes place Monday through Friday, excluding applicable public holidays and days when fulfillment operations are unavailable.

Orders submitted during regular processing hours are generally prepared within the stated handling period. Orders placed outside business hours, on weekends, or on public holidays will normally enter processing on the next available business day.

Processing may occasionally require additional time if an order needs payment verification, address clarification, inventory confirmation, or other necessary review. If additional information is required from the customer, fulfillment may be paused until the matter is resolved.

Please note that order processing time and carrier transit time are separate stages. The estimated delivery period includes both stages, as explained in the following section.

Medzom uses a daily order cut-off time to determine when an order enters the processing queue. Our standard cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.

The cut-off time is used for processing arrangements and does not represent a guaranteed carrier pickup or delivery time. Orders placed before the cut-off are still subject to the standard handling period and payment verification.

After an order has completed processing, it is handed over to the delivery carrier for transportation to the customer's shipping address. Standard transit time is estimated at 2–8 business days, depending on the destination and carrier network.

The total estimated delivery time is calculated by combining the 1–2 business day handling period with the 2–8 business day transit period. Therefore, most eligible orders are expected to arrive within approximately 3–10 business days.

Delivery estimates are calculated using business days and do not include weekends or applicable public holidays. The actual delivery date may differ from the estimate due to the shipping destination, carrier schedules, transportation conditions, or unexpected service interruptions.

Customers should use the tracking information provided after shipment to monitor the latest available delivery updates.

Medzom works with established delivery carriers to transport customer orders within the United States. Depending on the destination, service availability, and fulfillment arrangements, packages may be delivered through one of the following carriers:

The carrier assigned to an order may vary according to the shipping address, package characteristics, and available transportation services. Medzom reserves the right to use an appropriate carrier from the services listed above to complete delivery.

Carrier selection is determined during the fulfillment process. Customers may not always be able to select a specific carrier at checkout unless a particular shipping option is expressly offered.

Once the package has been transferred to the carrier, transportation updates, delivery attempts, and final delivery arrangements are generally managed through that carrier's network.

Medzom provides shipment information to help customers follow their orders after fulfillment. When tracking information is available, a shipment confirmation email containing the relevant tracking details will be sent to the email address provided during checkout.

Depending on the carrier and shipping service, the tracking information may include a tracking number and a link to the carrier's tracking page.

Customers can use the tracking number to review available shipment updates, which may include:

• Shipment information received by the carrier.
• Package acceptance or pickup confirmation.
• In-transit and transportation facility updates.
• Arrival at regional or local distribution facilities.
• Out-for-delivery notifications, when provided.
• Delivery confirmation or attempted delivery information.

Tracking information may not appear immediately after the shipment confirmation email is sent. Carriers sometimes require additional time to scan and register a package in their tracking systems. Please allow approximately 24–48 hours after receiving tracking details for the first meaningful tracking update to appear.

If the tracking page does not display new information immediately, customers should check again later. A temporary lack of tracking updates does not necessarily mean that a package has stopped moving through the delivery network.

If tracking information remains unavailable or appears inconsistent after a reasonable period, please contact Medzom at support@medzom.com and include your order number so our team can assist.

Customers are responsible for providing accurate and complete shipping information when placing an order. Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, package returns, or additional handling requirements.

Before submitting payment, please verify the following details:

• Recipient's full name.
• Correct street number and street name.
• Apartment, suite, or unit number, if applicable.
• City and state.
• Correct ZIP code.
• Valid contact information where requested by the carrier.

If you notice an error in your shipping address after placing an order, contact us immediately at support@medzom.com. We will review whether the address can still be updated before the order enters shipment processing.

Address changes cannot be guaranteed once an order has been packed, dispatched, or transferred to a carrier. If the package is already in transit, customers may need to contact the carrier directly to determine whether an eligible delivery adjustment is available.

Delivery is completed according to the procedures and service conditions of the assigned carrier. Depending on the destination and carrier requirements, packages may be left at an appropriate delivery location, handed to an authorized recipient, or handled according to the carrier's standard delivery procedures.

If a delivery attempt cannot be completed, the carrier may provide additional instructions through its tracking system or delivery notification. These instructions may include arranging another delivery attempt, collecting the package from an authorized facility, or providing additional delivery information.

Customers should monitor their tracking information and follow any instructions provided by the carrier. If a package requires a signature or other confirmation, the recipient should make appropriate arrangements to receive it.

Once a package is marked as delivered, customers are encouraged to check the designated delivery area, mailbox, front entrance, building reception, or other appropriate locations. Customers may also check with household members, neighbors, or property management where applicable.

If a package is marked as delivered but cannot be located, please contact the carrier and notify Medzom so we can review the available shipment information and assist with the next steps.

Although Medzom works to process orders within the stated handling period and provide reliable shipping arrangements, delivery delays may occasionally occur. Some factors affecting transportation are outside our direct control.

Possible causes of shipping delays include:

• Severe weather conditions, storms, or natural events.
• Public holidays and seasonal shipping volume increases.
• Carrier transportation or distribution network disruptions.
• Unexpected operational delays at sorting or distribution facilities.
• Incorrect, incomplete, or difficult-to-verify shipping addresses.
• Remote destination locations or limited carrier service availability.
• Security inspections or other carrier-required procedures.
• Other unforeseen circumstances affecting transportation or delivery.

If an order appears to be delayed beyond the estimated delivery period, customers should first review the latest tracking information for available updates. If no meaningful update is available or the package appears to be experiencing an unusual delay, please contact our support team.

Medzom will review the information available to us and provide reasonable assistance where possible. However, we cannot guarantee that a carrier-related delay can be resolved within a specific additional timeframe.

We appreciate your patience when unexpected transportation circumstances affect delivery schedules.

We understand that missing or damaged shipments can be frustrating. If your order has not arrived, appears to be lost in transit, or arrives with visible damage, please contact Medzom so we can review the situation.

Packages That Appear Lost

If your tracking information has not changed for an extended period or the estimated delivery date has passed without a delivery update, please email support@medzom.com with your order number and tracking number.

Our team may review the available shipment records and coordinate with the relevant carrier when appropriate. Additional information may be requested to help investigate the shipment.

Packages Marked as Delivered but Not Received

If the carrier confirms delivery but you cannot locate your package, please check the delivery area and nearby locations first. You may also contact the carrier to request further delivery details.

If the package remains missing, notify Medzom with the order details and any information provided by the carrier. We will review the circumstances and advise on the available next steps.

Damaged Packages

If your package arrives visibly damaged, retain the original packaging and take clear photographs of the shipping box, shipping label, and affected items. Send these details to support@medzom.com so our team can evaluate the issue.

Please include your order number, a description of the damage, and relevant photographs. Providing complete information helps us review your request more efficiently.

If you need to change your shipping address, correct order details, or request an order cancellation, please contact Medzom as soon as possible after completing checkout.

Requests are reviewed according to the current fulfillment status of the order. If an order has not yet entered processing or shipment preparation, we may be able to accommodate certain changes.

Once an order has been packed, dispatched, or transferred to a carrier, changes and cancellations may no longer be possible. In such cases, customers may need to wait for delivery and refer to our applicable return and refund terms.

Please note that submitting a request does not automatically confirm that an order has been changed or cancelled. Customers should wait for confirmation from our support team before assuming that any requested modification has been completed.

Depending on order composition and fulfillment arrangements, items within a single order may occasionally be prepared or shipped separately. This may happen when products require different preparation procedures or are dispatched through different fulfillment arrangements.

If an order is shipped in multiple packages, customers may receive separate shipment notifications and tracking details where available.

When multiple packages are involved, each package may have its own tracking progress and delivery date. As a result, all items in an order may not necessarily arrive on the same day.

If you receive only part of your order, please review the shipment notifications and tracking information associated with the remaining items before contacting our support team.

Medzom offers a selection of denim, outerwear, and accessories designed to complement different styles and everyday wardrobe needs. We take care when preparing these products for shipment so that orders can be transported in suitable packaging.

Depending on the product type, packaging requirements may differ. Denim and outerwear items are prepared to support organized packing, while accessories may require additional protection based on their size, structure, or material.

Customers should inspect their delivered items after receipt and contact our team if there is a shipping-related issue, such as missing products or damage that occurred during transportation.

Please refer to the applicable product descriptions and individual product information for details about materials, sizing, colors, and other product-specific characteristics. Shipping estimates do not change based on the product category unless a different arrangement is expressly stated during checkout.

Medzom may update this Shipping Policy when necessary to reflect changes in our fulfillment procedures, shipping arrangements, delivery services, or operational requirements.

Any revised policy will be published on this page. Customers are encouraged to review the information periodically to stay informed about our current shipping practices.

For an order that has already been placed, the shipping details displayed during checkout and the applicable order confirmation information should be reviewed alongside the policy available at the time of purchase.

If you have questions about a specific order or need clarification regarding a shipping arrangement, please contact our customer support team before making assumptions about your delivery status.