Return & Refund Policy

Medzom provides a 30-day return window beginning on the date your order is delivered. Customers who are not satisfied with an eligible purchase may contact our support team within this period to request a return.

Once an eligible returned item has been received and inspected, approved refunds are processed within 7 business days. We do not charge return or refund processing fees for eligible returns under this policy.

Our goal is to make the return process clear and straightforward. Customers should contact us before sending any merchandise back so that we can provide the appropriate return instructions and help ensure the return is properly identified.

Most items purchased directly from Medzom may be eligible for return within 30 days of delivery, provided that they meet the applicable return conditions.

To help us review a return request, please ensure that the item meets the following requirements:

• The return request is submitted within 30 days from the delivery date.
• The item is unused and remains in its original condition.
• The item is clean, undamaged, and free from signs of wear or washing.
• Original tags, labels, and included accessories are retained where applicable.
• The item is returned with its original packaging where reasonably available.
• The purchase can be verified through an order number or other valid order information.

These conditions help us verify the returned merchandise and determine whether it can be accepted for a refund. Items showing signs of use, alteration, washing, or damage unrelated to a product defect may not qualify for a standard return.

Medzom allows eligible returns within 30 days from the date the order is marked as delivered by the carrier. The delivery date serves as the starting point for calculating the return period.

We recommend submitting your request as soon as you decide that you would like to return an item. This allows sufficient time for our team to review the request and provide return instructions within the applicable period.

The date you contact us is important for determining whether your request was submitted within the return window. Please retain your order confirmation and any correspondence related to your return.

We have designed our return process to be straightforward. To request a return, please follow the steps below.

When contacting us, please include the following information to help our team identify your purchase and review the request efficiently:

• Your full name.
• Your order number.
• The email address used during checkout.
• The name or description of the item you wish to return.
• The reason for your return request.
• Clear photographs if the item is damaged, defective, or incorrect.

Please wait for our return instructions before sending the merchandise. This helps prevent delivery problems and ensures that the returned package can be associated with your order.

Medzom does not charge return fees or refund processing fees for eligible returns under this policy. Our intention is to keep the return process transparent, without adding additional return or refund handling charges.

Please contact our team before arranging the return shipment. We will explain the applicable return arrangements and any necessary shipping instructions.

Where a return shipping arrangement is required, customers should follow the instructions provided by Medzom to ensure the package is sent to the correct return destination.

No return or refund processing fee will be deducted from an approved refund under this policy.

Refunds are issued for eligible returned merchandise after the returned items have been received and reviewed by our team.

During the inspection process, we may verify the following details:

• Whether the returned item matches the original order.
• Whether the return request was submitted within the 30-day return period.
• Whether the item meets the applicable condition requirements.
• Whether the returned package contains the relevant merchandise and included components.
• Whether the return corresponds to the information provided in the original request.

If the returned merchandise meets the applicable requirements, the refund will be approved and processed using the original payment method whenever supported by the payment provider.

If an item does not meet the return conditions, our team will contact the customer and explain the findings and available next steps. Additional information or photographs may be requested where necessary to complete the review.

Once an eligible return has been received and approved, Medzom will process the refund within 7 business days. The refund will generally be issued to the original payment method used for the purchase.

The 7-business-day refund processing period begins after the returned item has been received and approved, not from the date the return request is first submitted or the date the package is initially shipped back.

After Medzom processes the refund, the time required for the funds to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.

Customers should check their original payment account or contact their payment provider if the refund has been processed but has not yet appeared on their statement.

We do not charge refund processing fees, and no refund handling fee will be deducted by Medzom from an approved refund.

Approved refunds are generally issued through the original payment method used when the order was placed. This helps maintain a clear connection between the original transaction and the refund.

Depending on the payment method, the refunded amount may appear under the original transaction, as a separate credit, or as an adjustment on the customer's account statement.

If the original payment method is no longer available, please contact our customer support team. We will review the circumstances and explain what options may be available based on the payment provider's procedures.

For security reasons, customers should never send complete card numbers, passwords, or other sensitive payment credentials by email.

If you would prefer a different item rather than a refund, please contact Medzom to discuss the available options.

Exchange or replacement requests are reviewed according to the item, its availability, and the circumstances of the request. We recommend providing your order number and a clear description of the item you would like to exchange or replace.

For size, color, or style concerns, please include the specific alternative you are interested in so our team can determine whether an appropriate option is available.

Exchanges and replacements are not considered confirmed until our customer support team has reviewed and approved the arrangement. If an exchange cannot be accommodated, an eligible return and refund may be available under the standard 30-day return policy.

We want every Medzom order to arrive in the expected condition. If you receive an item that is damaged, defective, or different from what you ordered, please contact us so that we can review the issue and assist with an appropriate resolution.

Damaged Items

If an item arrives damaged, please take clear photographs showing the affected area, the complete item, and the original packaging where possible. Send these photographs along with your order number to support@medzom.com.

Defective Items

If you identify a manufacturing or functional defect, describe the issue clearly and provide photographs or other relevant information that can help our team understand the problem.

Incorrect Items

If you receive an item that does not match your order, please provide photographs of the received item and any relevant product or packaging labels. Our team will compare the information with your original order details.

After reviewing the information, Medzom will communicate the available resolution, which may include a return, replacement, or refund where appropriate.

Please contact us promptly after discovering an issue so that we can review it while the relevant order and delivery information is readily available.

Although Medzom provides a 30-day return period, certain circumstances may prevent an item from qualifying for a standard return.

Return requests may be declined when:

• The return request is submitted more than 30 days after the confirmed delivery date.
• The item has been worn, washed, altered, or used beyond reasonable inspection.
• The merchandise has damage caused by misuse, improper care, or accidental handling after delivery.
• Required product components or accessories are missing.
• The returned merchandise cannot be matched to a verifiable Medzom order.
• The item has been substantially modified from its original condition.

These conditions are intended to ensure that returned products can be properly inspected and evaluated. They do not prevent customers from contacting us about damaged, defective, or incorrect items.

If a return request cannot be approved, our support team will explain the reason based on the information available. Customers may contact us again if they have additional information that could help clarify the situation.

If you need to cancel an order or correct your purchase details, please contact our support team as soon as possible after completing checkout.

Cancellation and modification requests are reviewed according to the current order status. If an order has not yet entered fulfillment or shipment preparation, we may be able to accommodate the request.

Once an order has been packed, dispatched, or transferred to a carrier, cancellation or modification may no longer be possible. If the order has already shipped, customers may need to receive the merchandise and submit a return request under the applicable return conditions.

If a cancellation is approved before shipment, the applicable refund will be processed to the original payment method. The standard refund processing period applies once the cancellation and refund have been approved.

Please wait for confirmation from our customer support team before assuming that an order has been successfully cancelled or changed.

If your order contains multiple products, you may contact Medzom to request a return for one or more eligible items rather than the entire order.

For partial returns, please identify each item you wish to return and provide the relevant order details. Our team will review the request based on the individual merchandise and applicable return conditions.

Refunds for approved partial returns will be calculated according to the eligible returned items and the original order information.

If multiple items are returned together, please ensure that each item is properly identified and securely packaged. This helps our team inspect the merchandise and associate the returned products with the correct order.

Where an order is returned in separate packages, each shipment may be received and reviewed separately. Refund processing for each eligible return will follow the applicable approval process.

Medzom offers denim, outerwear, and accessories designed to complement different styles and everyday wardrobe needs. We understand that customers may need to return an item because of fit, appearance, personal preference, or other eligible reasons.

For denim and outerwear, customers should ensure that items remain unworn, unwashed, and in their original condition, with tags and labels retained where applicable.

For accessories, customers should return the merchandise with its included components and packaging where reasonably available. Items should remain in a condition suitable for inspection.

Before submitting a return request, customers are encouraged to review the product description, sizing information, and product details associated with their purchase.

All product categories are subject to the same standard 30-day return window and applicable eligibility requirements unless a different condition is expressly stated for a particular item.

Medzom may update this Return & Refund Policy when necessary to reflect changes in our return procedures, refund arrangements, customer service operations, or business practices.

Any revised policy will be published on this page. Customers are encouraged to review the policy periodically to remain informed about the current return and refund conditions.

For purchases already completed, customers should refer to the applicable policy and order information associated with their transaction.

If you have questions about a specific return, refund, or order issue, please contact our support team for clarification before sending merchandise back.