Privacy Policy

Medzom may collect personal information that you voluntarily provide when placing an order, contacting our support team, or interacting with website features. We may also collect certain technical information automatically when you visit our website.

The information collected depends on how you interact with our store and which services you use.

We aim to collect only information relevant to operating our store, processing orders, providing customer support, and maintaining website functionality.

We collect information through several interactions with our website and services. Some information is provided directly by you, while other information may be generated automatically through website technologies.

• During checkout: When you enter your name, contact details, delivery address, and payment-related information to place an order.
• Through customer support: When you email us with questions, requests, complaints, or order-related concerns.
• Through website browsing: When you visit pages, view products, or interact with website features.
• Through cookies and similar technologies: When browser technologies collect information about website activity and preferences.
• Through service providers: When payment, shipping, or website service providers supply information needed to complete a transaction or provide a service.

We do not intend to collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

Medzom uses collected information to operate our online store, fulfill customer orders, communicate with customers, and improve the shopping experience.

We do not use personal information for purposes unrelated to the operation of our services unless we have a valid basis to do so or provide additional information where required.

Medzom may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand browsing activity, and improve our online store.

Cookies are small data files stored on your device through your browser. They may help the website recognize your browser during future visits and provide a more consistent experience.

You can manage or disable certain cookies through your browser settings. However, restricting essential cookies may affect shopping cart features, checkout functionality, or other parts of the website.

When you place an order, payment-related information is processed through the payment options available at checkout. These transactions may be handled by external payment service providers.

Medzom uses payment-related information to support transaction verification, order processing, payment confirmation, and the handling of eligible refunds.

We do not ask customers to send complete payment card numbers, security codes, or account passwords through ordinary email. Please use the checkout process and payment methods provided on our website.

Although reasonable safeguards are used to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

Medzom may share certain personal information with third-party service providers when necessary to operate our business, complete transactions, or provide services requested by customers.

We aim to limit shared information to what is reasonably necessary for the relevant service or purpose.

Third-party providers may process information under their own privacy policies and service agreements. We encourage customers to review those policies when interacting with external services.

We do not sell customers' personal information for money. Any other disclosure or processing will be handled in accordance with applicable requirements and the purposes described in this policy.

Medzom retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, and addressing disputes.

The retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required for its intended purpose, we may delete, anonymize, or securely dispose of it, subject to applicable retention obligations and legitimate business needs.

Depending on your location and applicable privacy requirements, you may have certain rights regarding the personal information we hold about you.

These rights may include the ability to request access to your information, ask for corrections, request deletion, or object to certain types of processing where applicable.

To submit a privacy-related request, contact us at support@medzom.com. We may need to verify your identity before responding to certain requests.

Some requests may be limited or declined where we are required or permitted to retain information for legitimate business purposes, security, legal obligations, or other applicable exceptions.

Medzom may use customer contact information to send service-related communications, such as order confirmations, shipping updates, responses to inquiries, and important information about purchases.

Where permitted and where applicable consent or other required authorization has been obtained, we may also send promotional messages about products, store updates, or other marketing information.

If you no longer wish to receive promotional emails, you may use the unsubscribe link included in those messages where available. You may also contact us directly to update your communication preferences.

Opting out of marketing messages will not prevent us from sending essential communications related to an existing order, transaction, or customer service request.

Medzom takes reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the information and the systems involved, protective measures may include access restrictions, secure service providers, system monitoring, and other appropriate administrative or technical safeguards.

Customers also play an important role in protecting their information. Please use secure devices, keep account credentials confidential, and avoid sharing sensitive information through unsecured communication channels.

Medzom's website is intended for general shopping use and is not designed to knowingly collect personal information from children who are not legally permitted to use online shopping services independently.

We do not knowingly collect personal information from children without any consent or authorization required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact our support team so we can review the situation and take appropriate steps.

Where required, we will take reasonable steps to address such requests in accordance with applicable privacy requirements.

Our website may contain links to external websites or use third-party services that are not owned or operated by Medzom. These services may have separate privacy practices and information-handling procedures.

When you visit an external website or interact with a third-party service, the information you provide may be collected and processed under that provider's own privacy policy.

Medzom does not control the privacy practices of independent third parties. We recommend reviewing their privacy policies before submitting personal information or using their services.

Some of the service providers supporting Medzom may process or store information in locations different from your place of residence. As a result, personal information may be transferred across geographic boundaries when necessary to provide website and shopping services.

Where such transfers occur, information may be subject to the laws and requirements applicable in the location where it is processed or stored.

Where required by applicable law, we will take appropriate steps to ensure that personal information receives the necessary level of protection when transferred or processed by service providers.

Medzom may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, information-handling practices, or applicable requirements.

When changes are made, the revised policy will be published on this page. Customers are encouraged to review this page periodically to stay informed about how their information is collected, used, and protected.

Where required, we will provide additional notice or obtain consent before implementing changes that require such action.

If you have questions about this Privacy Policy, wish to submit a privacy-related request, or need clarification about how Medzom handles personal information, please contact our customer support team.

When submitting a request, provide enough information for us to understand your concern. For order-related inquiries, include your order number where relevant. Please do not include passwords, full payment card numbers, or other sensitive credentials in your message.

We will review your inquiry and respond using the contact information you provide, subject to any identity verification that may be necessary.