Modify Or Cancel Order

Last Updated: December 2025

At medzom.com, we understand that customers may occasionally need to change or cancel an order after it has been placed. This policy explains when and how orders may be modified or canceled, along with important limitations.

By placing an order on medzom.com, you agree to the terms outlined below.

1. Order Modification & Cancellation Window

Orders may be modified or canceled only before they enter the shipping process.

Cut-Off Time for Changes

  • Requests must be submitted before 5:00 PM (EST) on business days
  • Business days are Monday through Friday, excluding public holidays

Once an order has been processed, packed, or shipped, it can no longer be modified or canceled.

2. Eligible Modifications

If your order has not yet shipped, the following changes may be requested:

  • Shipping address updates
  • Contact information corrections
  • Item quantity adjustments
  • Item removal or replacement (subject to availability)

All modification requests are subject to review and confirmation.

3. How to Request a Modification or Cancellation

To request a change or cancellation:

  • Contact our customer support team as soon as possible
  • Provide your order number and the requested change
  • Submit your request within the allowed time window

Requests are processed in the order they are received.

4. Orders That Have Already Shipped

Once an order has shipped:

  • Modifications are no longer possible
  • Cancellations cannot be accepted

If you no longer wish to keep the item, you may return it in accordance with our Refund & Return Policy after delivery.

5. Cancellation Confirmation & Refunds

Approved Cancellations

  • Approved cancellations made before shipment receive a full refund
  • Refunds are issued to the original payment method

Refund Processing Time

  • Refunds are processed within 7 business days after cancellation approval
  • Processing times may vary by payment provider

No cancellation fees or administrative fees are charged.

6. Address Errors & Customer Responsibility

Customers are responsible for providing accurate shipping details at checkout.

medzom.com is not responsible for:

  • Orders delayed or misdelivered due to incorrect address information
  • Orders that cannot be canceled because they entered processing

If an address error is discovered after shipment, the order must follow the return process after delivery.

7. Rejected or Unsuccessful Requests

Not all modification or cancellation requests can be guaranteed.

Requests may be declined if:

  • The order has already entered processing or shipping
  • The requested item is no longer available
  • The request is incomplete or unclear

In such cases, customers may rely on the return process after delivery.

8. Changes Initiated by medzom.com

In rare cases, medzom.com may need to cancel or modify an order due to:

  • Inventory shortages
  • Pricing or listing errors
  • Suspected fraudulent activity

Customers will be notified promptly and refunded in full where applicable.

9. Policy Updates

  • medzom.com reserves the right to update or modify this policy at any time
  • Changes take effect immediately upon posting
  • Continued use of the website indicates acceptance of the updated policy

10. Customer Support

Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday

Please include your order number in all communications to help us assist you efficiently.

11. Acceptance of This Policy

By placing an order with medzom.com, you confirm that you have read, understood, and agreed to this Modify or Cancel Order Policy.