Terms of Service

Last Updated: December 2025

These Terms of Service (“Terms”) govern your access to and use of the medzom.com website, including any purchases made through the site. By accessing, browsing, or purchasing from medzom.com, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of the website.

1. About medzom.com

medzom.com operates as an online retail platform offering products to customers through electronic commerce. All services, content, and transactions provided through the website are subject to these Terms and all applicable laws and regulations.

2. Eligibility to Use the Website

By using medzom.com, you confirm that:

  • You are at least 18 years old or have legal parental or guardian consent
  • You are legally capable of entering into binding agreements
  • You will use the website in compliance with applicable laws

We reserve the right to refuse service to anyone at our discretion.

3. Account & Order Information

Customers are responsible for ensuring that all information provided during checkout is accurate, complete, and up to date.

medzom.com is not responsible for:

  • Delays or losses caused by incorrect customer information
  • Orders affected by inaccurate contact or shipping details

4. Product Information & Availability

  • All product descriptions and images are provided for informational purposes
  • Product availability is subject to change without notice
  • We reserve the right to limit quantities or discontinue products at any time
  • Minor variations in product appearance do not constitute defects

5. Pricing & Payment

Pricing

  • All prices are listed in U.S. Dollars (USD)
  • Prices may change without prior notice

Payment

  • Payments are processed securely via PayPal
  • Orders are confirmed only after successful payment authorization
  • We reserve the right to cancel orders due to pricing errors or payment issues

6. Order Processing & Shipping

Orders are processed in accordance with our Shipping Policy.

  • Handling time: 1–2 business days
  • Shipping timelines are estimates and not guaranteed
  • Delivery services are provided by third-party carriers
  • Risk of loss transfers to the customer upon delivery to the carrier, where permitted by law

7. Modifications & Cancellations

  • Orders may be modified or canceled only before they enter processing or shipment
  • Once an order has shipped, changes or cancellations are no longer possible and must follow the return process

8. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

  • Return window: 30 days from delivery
  • Refund processing time: 7 business days after approval
  • No return or restocking fees
  • Refunds are issued to the original payment method

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website security or functionality
  • Submit false, misleading, or fraudulent information

Violation of these Terms may result in suspension or termination of access.

10. Intellectual Property Rights

All website content, including text, images, graphics, logos, and design elements, is the property of medzom.com or its licensors and is protected by intellectual property laws.

Unauthorized use of any content is strictly prohibited.

11. Third-Party Services & Links

medzom.com may contain links to third-party websites or services.

We do not control or endorse third-party content and are not responsible for their practices, policies, or actions.

12. Disclaimer of Warranties

The website and all products are provided “as is” and “as available.”

  • We disclaim all warranties, express or implied, to the fullest extent permitted by law
  • We do not guarantee uninterrupted or error-free service

13. Limitation of Liability

  • medzom.com shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the order giving rise to the claim

14. Indemnification

You agree to indemnify and hold harmless medzom.com from any claims, losses, damages, or expenses arising from:

  • Your use of the website
  • Your violation of these Terms
  • Your infringement of third-party rights

15. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict-of-law principles.

16. Changes to Terms

  • medzom.com reserves the right to update or modify these Terms at any time
  • Changes take effect immediately upon posting
  • Continued use of the website constitutes acceptance of revised Terms

17. Customer Support

If you have questions about these Terms, orders, or policies, please contact our support team.

Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday

Email: support@medzom.com

18. Acceptance of Terms

By accessing or using medzom.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.