Refund & Return Policy

Last Updated: December 2025

At medzom.com, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products may be returned, how refunds are processed, and what customers can expect throughout the return process.

By placing an order on medzom.com, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags, labels, and packaging must be intact
  • Proof of purchase (order number or receipt) must be provided

Returns that do not meet these conditions may not be accepted.

2. Items Not Eligible for Return

  • Items marked as final sale or non-returnable
  • Items showing signs of wear, damage, or alteration
  • Items returned outside the 30-day return period

This policy does not affect your statutory rights where applicable.

3. No Fees Policy

medzom.com maintains a strict no-fee return and refund policy:

  • No restocking fees
  • No handling fees
  • No processing fees

Customers will not be charged any additional fees for approved returns.

4. How to Initiate a Return

To start a return:

  • Contact our customer support team within 30 days of delivery
  • Provide your order number and reason for return
  • Follow the return instructions provided by our support team

Unauthorized returns may be delayed or rejected.

5. Return Shipping

  • Return shipping instructions are provided after approval
  • Customers must use the return method approved by medzom.com
  • Returns sent without authorization are not accepted

Original shipping fees are non-refundable unless the return is due to an error on our part.

6. Inspection & Approval

Once your return is received:

  • Items are inspected for condition and eligibility
  • Approved returns proceed to the refund stage
  • Customers are notified if a return is rejected

Inspection typically occurs within a few business days of receipt.

7. Refund Processing Time

Approved refunds are processed within 7 business days after return approval.

Refund Method

  • Refunds are issued to the original payment method used at checkout
  • Processing times may vary by bank or payment provider

medzom.com is not responsible for delays caused by financial institutions.

8. Partial Refunds

Partial refunds may be issued if:

  • Returned items are missing original packaging
  • Items show minor signs of use
  • Only part of an order is returned

Any partial refund decisions will be clearly communicated.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact customer support within 48 hours of delivery.

Please include photos and order details. We will resolve the issue through replacement or refund at no cost to you.

10. Lost or Missing Returns

Customers are responsible for ensuring returned items are shipped according to provided instructions.

  • Returns lost in transit without tracking confirmation
  • Returns sent to an incorrect address

We recommend retaining tracking information until the return is fully processed.

11. Exchanges

At this time, medzom.com does not offer direct exchanges.

Customers wishing to exchange an item should return the original item for a refund and place a new order for the desired product.

12. Policy Changes

medzom.com reserves the right to update or modify this Refund & Return Policy at any time.

  • Changes take effect immediately upon posting
  • Continued use of the website indicates acceptance of the updated policy

13. Customer Support

Customer Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday

Please include your order number in all return-related communications.

14. Acceptance of This Policy

By purchasing from medzom.com, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.