Shipping Policy
Last Updated: December 2025
At medzom.com, we are committed to providing reliable, transparent, and efficient shipping services for every order. This Shipping Policy explains how orders are processed, shipped, and delivered, including shipping costs, timelines, delivery carriers, tracking information, and customer responsibilities.
By placing an order on medzom.com, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Order Processing & Handling Time
All orders placed on medzom.com are subject to a standard processing and handling period before shipment.
Handling Time: 1–2 business days
- Includes order verification, inventory checks, quality control, and packaging
- Business days are Monday through Friday, excluding public holidays
- Orders placed on weekends or holidays begin processing on the next business day
2. Order Cut-Off Time
| Cut-Off Time | Time Zone | Applicable Days |
|---|---|---|
| 5:00 PM | Eastern Standard Time (EST) | Monday – Friday |
Orders placed before the cut-off time on business days begin processing the same day. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.
3. Shipping Rates & Fees
| Shipping Method | Cost |
|---|---|
| Standard Shipping | $6.99 (Flat Rate) |
- Flat-rate shipping applies per order
- Shipping fees are displayed at checkout before payment
- Shipping charges are non-refundable once an order has shipped
4. Estimated Delivery Timeline
| Stage | Estimated Duration |
|---|---|
| Order Handling | 1–2 business days |
| Transit Time | 2–8 business days |
| Total Estimated Delivery | 3–10 business days |
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.
5. Shipping Destinations
Domestic Shipping
- Shipping available within the United States
- Residential and commercial addresses supported
- P.O. Boxes and APO/FPO addresses may be accepted depending on the carrier
International Shipping
- Availability varies by destination
- Customs duties, taxes, and import fees are the responsibility of the recipient
6. Delivery Services & Carriers
- USPS (United States Postal Service)
- UPS
- FedEx
- DHL eCommerce
Carrier selection is determined by destination, package size, weight, and operational efficiency.
7. Shipment Tracking
- A tracking number is emailed once the order ships
- Tracking updates may take 24–48 hours to appear
- Tracking status is provided by the carrier
8. Address Accuracy & Customer Responsibility
- Ensure shipping address is accurate and complete
- Include apartment or unit numbers where applicable
- Provide a valid email address for updates
medzom.com is not responsible for delays, losses, or additional costs caused by incorrect address information.
9. Undeliverable & Returned Packages
Returned packages may be re-shipped at the customer’s expense or refunded for product value only, excluding original shipping fees, subject to our Return & Refund Policy.
10. Delays Beyond Our Control
medzom.com cannot guarantee delivery dates and is not liable for delays caused by carriers, weather, customs, peak seasons, or other circumstances beyond our control.
11. Lost, Missing, or Stolen Packages
Lost packages should be reported within 7 days of the expected delivery date. Packages marked as delivered but stolen are not the responsibility of medzom.com.
12. Damaged Packages
If your order arrives damaged, contact customer support within 48 hours with clear photos of the item and packaging.
13. Partial Shipments
Orders containing multiple items may ship separately. No additional shipping fees apply.
14. Product Availability Issues
If an item becomes unavailable after purchase, customers will be notified and offered a replacement, store credit, or refund.
15. Taxes, Duties & Import Fees
Applicable taxes may apply to domestic orders. International customers are responsible for customs duties, VAT, or import fees.
16. Changes to Shipping Policy
medzom.com reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting.
17. Customer Support
Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday
18. Acceptance of Shipping Terms
By placing an order on medzom.com, you confirm that you have read, understood, and agreed to this Shipping Policy.